Customer Care Specialist (Veterinary Healthcare)

TL;DR

Customer Care Specialist (Veterinary Healthcare): Supporting pet parents with medication orders, product questions, and website navigation through phone, email, and chat with an accent on empathetic communication, accurate issue resolution, and proactive customer care. Focus on managing high-volume interactions, resolving complex concerns from start to finish, and creating reliable healthcare experiences for pets and their owners.

Location: Remote within the United States; applicants must be authorized to work without employer sponsorship. Monday–Friday, 9:30 a.m.–6:00 p.m. ET.

Salary: $18 per hour, approximately $2,880 per month based on 160 hours.

Company

hirify.global is a veterinary pharmacy delivering medications and health products directly to pet parents.

What you will do

• Assist customers by phone, email, and chat with questions about products, services, and orders.
• Manage inbound and outbound communications with professionalism, empathy, and care.
• Anticipate customer needs and proactively provide helpful solutions.
• Take ownership of customer concerns and resolve issues from start to finish.
• Provide patient technical support for customers using the website.
• Deliver a high-quality customer experience in a fast-paced virtual environment.

Requirements

• At least two years of customer service experience.
• At least one year of experience in veterinary care, healthcare, or a related medical setting.
• High school diploma or equivalent.
• At least six months of professional experience using computers and web-based tools.
• Reliable availability Monday through Friday, 9:30 a.m.–6:00 p.m. ET, and authorization to work in the United States without employer sponsorship.
• Excellent verbal and written communication, attention to detail, sound judgment, and a customer-first mindset.

Nice to have

• Two or more years of healthcare-related phone or email customer service experience.
• Previous remote or virtual work experience.
• Veterinary or pet-care experience.
• Demonstrated teamwork and a strong interest in animals.

Culture & Benefits

• Remote-first culture based on flexibility and trust.
• Mission-driven work modernizing pet healthcare.
• Performance-based incentives.
• Medical, dental, and vision insurance with partial dependent coverage.
• Generous paid time off and a 401(k) plan.
• Private, distraction-free home workspace and broadband internet required, with minimum speeds of 10 Mbps download and 5 Mbps upload.