Pharmacy Tech - Customer Care (Remote in Pennsylvania)

TL;DR

Pharmacy Tech - Customer Care (Remote in Pennsylvania) (Pharmacy Support/Customer Service): Supporting healthcare and pharmacy customers by phone, email, and other channels with an accent on customer problem-solving, accurate account documentation, and empathetic communication. Focus on researching complex customer issues, navigating internal systems while multitasking, and maintaining confidentiality of sensitive information.

Location: Remote, but applicants must be physically located in Pennsylvania.

Salary: $18.25 per hour (approximately $2,920 per month based on 160 hours).

Company

hirify.global is an e-commerce retail company serving pet parents through products, pharmacy services, and customer support.

What you will do

• Handle inbound and outbound calls, emails, and other communications from healthcare and pharmacy customers.
• Research customer issues, identify appropriate solutions, and follow up through resolution.
• Use internal software and systems to investigate questions and document customer accounts accurately.
• Provide empathetic, patient, and thoughtful service while applying critical thinking rather than relying solely on scripts.
• Manage phone conversations, computer navigation, note-taking, and multiple customer topics in a fast-paced environment.
• Apply feedback, adapt to business changes, and build a long-term career within customer service or pharmacy operations.

Requirements

• Must be physically located in Pennsylvania.
• Must be able to obtain and maintain the required Pharmacy Technician or Trainee registration or licensure with the Pennsylvania State Board of Pharmacy.
• One to two years of experience in a customer-focused environment.
• Excellent written, verbal, and listening communication skills, with the ability to multitask while using a computer.
• Microsoft Outlook proficiency, strong attention to detail, ownership, self-direction, and critical thinking.
• High school education or equivalent; ability to maintain confidentiality and pass a background check.

Culture & Benefits

• Full-time employment with competitive benefits.
• Personal and leadership development programs supporting career growth.
• Employee discount of 20% on hirify.global products.
• Culture focused on belonging, feedback, professional growth, and recognition.