Client Support Specialist (Vet Staffing)

TL;DR

Client Support Specialist (Vet Staffing): Facilitating positive user experiences for veterinarians, hospitals, and technicians on a veterinary staffing platform with an accent on troubleshooting and first-line issue resolution. Focus on managing customer inquiries across multiple channels and coordinating escalated issues with regional teams.

Location: Remote (US/Canada), Hybrid for candidates based in San Francisco

Salary: $18 - $28 USD per hour

Company

A veterinary staffing platform connecting healthcare professionals with animal hospitals to provide quality care to pets.

What you will do

• Handle customer inquiries coming through email, LiveChat, and phone channels.
• Troubleshoot and resolve first-line issues for hospitals, veterinarians, and technicians.
• Coordinate escalated issues with regional Business Development and Account Managers.
• Manage potential call-outs and proactively document edge-case scenarios.
• Maintain Hubspot to ensure all client communications and tickets are properly documented.
• Collaborate with Finance and Data departments on payment reconciliation and report generation.

Requirements

• 2+ years of experience in client/customer support, preferably in an early-stage startup.
• Must be available to work early morning and early evening hours (Central Time) and weekend rotations.
• Proactive and organized with excellent communication skills.
• Familiarity with professional customer support tools and software.
• Ability to pivot quickly in a flexible and agile environment.

Nice to have

• Experience as a veterinary technician or within the animal healthcare industry.

Culture & Benefits

• Comprehensive health benefits with base medical plan covered at 100%.
• 401K and Unlimited Paid Time Off.
• Stipends for home office setup, continuing education, and monthly wellness.
• Paid maternity, paternity, and reproductive care leave.
• Opportunity for domestic travel and regional team-building events.