Technical Advisor (Healthcare)

TL;DR

Technical Advisor (Healthcare): Providing first-line and second-line technical support for healthcare orchestration and billing solutions with an accent on troubleshooting and ticket management. Focus on resolving complex technical incidents via Zendesk and guiding clients toward optimal use of BI and analytics products.

Location: Hybrid (Must be based in Montréal or Quebec City, Canada)

Company

hirify.global is a leading Canadian healthcare orchestration and billing company specializing in Healthcare BI, advanced analytics, and informed insights to optimize healthcare systems.

What you will do

• Provide prompt and professional first-line technical support to healthcare professionals.
• Independently manage Level 1 and Level 2 support tickets using Zendesk.
• Analyze and resolve complex technical issues and incidents.
• Perform configuration tasks within client environments.
• Guide clients in understanding and optimizing the use of product features.
• Collaborate with internal teams to support client deployments and resolve incidents.

Requirements

• Perfectly bilingual in French and English to deliver high-quality service to clients across Canada.
• Strong technical or IT foundations with a capacity to learn quickly.
• Proven experience in technical support or ticket management.
• Ability to provide clear, structured troubleshooting and diagnoses.
• Must be able to obtain government security clearance and pass a standard background check.
• Ability to work on-site occasionally from 1:30 p.m. to 10:00 p.m.

Culture & Benefits

• 4 to 6 weeks of paid vacation and 5 paid personal days per year.
• Group RRSP / DPSP plan with employer contribution.
• Comprehensive group insurance plan effective from day 1.
• Annual wellness allowance and access to Lumino Health telehealth application.
• Growth opportunities toward more advanced technical responsibilities.