Chargeback Operations Analyst (Fintech)

TL;DR

Chargeback Operations Analyst (Fintech): Investigating and resolving credit card, debit card, and ACH disputes for an installment payments platform with an accent on fraud analysis, transaction review, and timely case resolution. Focus on identifying account patterns, improving loss-prevention processes, and making sound decisions in a fast-paced operational environment.

Location: Remote from Colombia; Monday–Friday, 9:00 a.m.–5:30 p.m. CST.

Company

hirify.global is a fintech and retail payments company providing interest-free installment plans and tools that help consumers and merchants improve the shopping experience.

What you will do

• Investigate disputed credit card, debit card, and ACH transactions and resolve cases within applicable timeframes.
• Work with fraud, disputes, operations, data science, and engineering teams to determine appropriate actions.
• Analyze transactions, account patterns, and internal data to identify fraud trends and risk signals.
• Recommend improvements to chargeback, loss-prevention, and operational processes and tools.
• Maintain strong fraud-domain knowledge and meet service-level agreements for queued cases.
• Handle escalations from internal and external stakeholders professionally and efficiently.

Requirements

• Bachelor’s degree from an accredited institution.
• At least one year of experience processing chargebacks or investigating and resolving fraud incidents.
• Experience analyzing data and making impactful decisions in fast-paced, sometimes ambiguous situations.
• Strong attention to detail, multitasking, problem-solving, analytical, judgment, and communication skills.
• Ability to work independently after training and through holidays.
• English resume required; English proficiency is required for the role.

Nice to have

• Two or more years of experience with chargebacks, fraud claims, or fraudulent live transactions.
• Experience in e-commerce, banking, fintech, or financial institutions.
• Availability to start within two weeks after receiving an offer.

Culture & Benefits

• Work in a fast-paced, rapidly growing fintech environment.
• Collaborate with cross-functional specialists across fraud, disputes, operations, data science, and engineering.
• Opportunities for career advancement and process ownership.
• Culture emphasizes high standards, calculated action, trust, constructive disagreement, and results.