Administration Assistant - Fixed Term

TL;DR

Administration Assistant - Fixed Term (Claims Management): Reviewing vehicle damage notifications, parking violations, invoices, client enquiries, and motor accident reports with an accent on accurate administration, liability assessment, and customer service. Focus on identifying potential fraud, maintaining precise records, processing financial charges, and managing claims-related information through to closure.

Location: Onsite in Birmingham, B37 7HQ, within the Solihull vehicle replacement team

Company

hirify.global is a specialist professional services and technology firm supporting insurance, financial services, public sector, and other highly regulated clients.

What you will do

• Review and process damage notifications, parking violations, traffic violations, and fuel charge notifications through to closure.
• Invoice and bill clients, including supporting debt recovery activities.
• Respond to client enquiries by telephone and email.
• Enter client information accurately and maintain complete records.
• Assess available information to determine liability and indemnity and identify potential fraud concerns.
• Report motor accidents to the relevant insurer and complete general administrative duties.

Requirements

• Ability to plan and prioritise workload while meeting deadlines.
• Excellent customer service and good administrative skills.
• Good literacy and IT skills.
• Positive, self-motivated approach with the ability to work with limited supervision.
• Motor claims management experience is desirable but not essential; full training is provided.
• Experience with Sage or another accounting system is beneficial.

Culture & Benefits

• Full-time fixed-term contract with 37.5 hours per week.
• 25 days of holiday, increasing with length of service, plus flexible working policies.
• Pension contributions, life assurance, enhanced family leave, and financial wellbeing support.
• Professional qualification funding, leadership training, and learning opportunities.
• Employee assistance programme, wellbeing resources, retailer discounts, and flexible benefits.
• Inclusive employment policies, volunteering opportunities, and employee resource groups.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring stages.