Customer Success Manager, Mid-Market (SaaS)

TL;DR

Customer Success Manager, Mid-Market (SaaS): Managing a portfolio of mid-market customers to drive adoption and maximize long-term value with an accent on churn reduction and account health. Focus on executing retention strategies, managing contract renewals, and identifying expansion opportunities to increase revenue.

Location: Must permanently and currently reside in Lincoln, Nebraska or the surrounding metro area

Salary: $66,000–$78,000 per year + Equity

Company

hirify.global provides a photo documentation and productivity app designed for contractors in commercial and home services industries.

What you will do

• Proactively engage with customers to monitor account health and drive successful adoption.
• Educate and train customers on features, best practices, and new product updates.
• Identify at-risk accounts and execute retention strategies to reduce churn and downgrades.
• Manage renewals by guiding customers through contract continuation.
• Partner with Account Managers to qualify growth opportunities like add-ons or expanded usage.
• Advocate for customer needs internally to influence product and business outcomes.

Requirements

• Experience in a customer-facing role, preferably within a SaaS environment.
• Strong written and verbal communication skills for leading quality customer conversations.
• Proven ability to work independently while managing a book of business.
• Strong problem-solving, strategic thinking skills, and a customer-first mindset.
• Bachelor’s degree in Business Administration or Communications (preferred).
• Must permanently and currently reside in Lincoln, Nebraska or the surrounding metro area.

Culture & Benefits

• Salaried position with competitive base pay and OTE.
• Meaningful equity options.
• Inclusive, growth-oriented work environment that values potential and passion.
• Supportive team culture focused on mutual responsibility and innovation.