Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing renewals, driving revenue growth, and fostering long-term partnerships with school district accounts with an accent on client retention and strategic success planning. Focus on resolving complex client issues, facilitating product training, and collaborating with internal teams to ensure high engagement and satisfaction.

Location: Must be based remotely in Canada

Salary: $80,000–$90,000 CAD (OTE)

Company

hirify.global is a leading developer of future readiness programs dedicated to helping students explore and plan their successful futures.

What you will do

• Manage renewals, drive revenue growth, and limit churn for an assigned portfolio of school district accounts.
• Develop and execute success plans that align with client resources and goals.
• Facilitate web-based training sessions and product demonstrations to deepen client engagement.
• Proactively assess account health, identify potential issues, and provide timely resolutions.
• Collaborate with internal product, sales, and onboarding teams to advocate for client needs.
• Document all interactions and track metrics within Salesforce.

Requirements

• Must be based remotely in Canada.
• 2+ years of experience in account management, preferably within a SaaS environment.
• Proven track record of building strong client relationships and managing renewals.
• Strong problem-solving, analytical, and organizational skills.
• Proficiency with Salesforce (or similar CRM) and G Suite.
• Ability to travel occasionally (less than 15% of the time).

Nice to have

• Bilingual proficiency in English and French.

Culture & Benefits

• 4 weeks of vacation.
• Employer-paid health and dental benefits.
• Group RRSP with 3% matching.
• 4-month top-up for parental leave.
• Professional development budget for continuous learning.