Senior Customer Success Manager (CPaaS)

TL;DR

Senior Customer Success Manager (CPaaS): Managing post-sale customer engagement and ramp for enterprise clients in the SEA region with an accent on deployment, client satisfaction, and relationship growth. Focus on identifying upsell opportunities, solving complex operational issues, and ensuring timely service deployment through consulting.

Location: SEA region

Company

hirify.global connects and protects online experiences with sophisticated customer identity and engagement solutions through APIs that deliver user verification and data insights.

What you will do

• Manage post-sale customer engagement and ramp for enterprise and strategic clients in the SEA region.
• Act as a consultant during implementation to ensure timely deployment of services and client satisfaction.
• Identify additional use cases and upsell/cross-sell opportunities through continuous account management and planning.
• Support customers during ramp and resolve complex troubleshooting situations and operational matters.
• Create and maintain reporting to monitor client activity against forecasts and historical trends.
• Partner with Sales and internal teams to manage customer escalations and account expansion.

Requirements

• 3–5 years of customer success and account management experience, preferably in a commercial environment.
• Bachelor’s Degree or equivalent experience in CPaaS or Digital Identity spaces.
• High proficiency in Salesforce, Jira/Confluence, and MS Office (Excel, PowerPoint).
• General understanding of APIs and development tools necessary for troubleshooting.
• Must be able to manage and support clients in the SEA region

Culture & Benefits

• Equal opportunity employer committed to diversity and inclusion.
• Inclusive workplace culture that values differences to create a better product and community.
• Commitment to affirmative action and equality of opportunity in all employment processes.