Strategic Account Manager (SaaS)

TL;DR

Strategic Account Manager (SaaS/Cybersecurity): Managing high-value strategic accounts for an AI-powered IT management platform with an accent on retention, revenue growth, and customer satisfaction. Focus on driving upsell and cross-sell initiatives, conducting executive business reviews, and aligning product roadmaps with client objectives.

Location: Norwalk, CT

Company

hirify.global is a leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide.

What you will do

• Serve as the primary trusted advisor and liaison for a portfolio of high-value, complex key accounts.
• Identify expansion opportunities and drive upsell and cross-sell initiatives aligned with customer goals.
• Proactively manage contract renewals to maintain high retention rates across assigned accounts.
• Represent the voice of the customer internally to advocate for necessary product enhancements.
• Lead regular executive business reviews (EBRs) and provide performance reporting and risk mitigation plans.
• Collaborate cross-functionally with Sales, Product, Support, and Customer Success teams to ensure seamless onboarding and adoption.

Requirements

• 5+ years of experience in account management, customer success, or consultative sales.
• Experience working within SaaS, MSP, or IT services environments.
• Proven track record of managing multimillion-dollar portfolios and achieving growth goals.
• Strong commercial acumen and negotiation skills for engaging senior-level executives and IT decision-makers.
• Experience in building and executing comprehensive strategic account plans.
• Excellent written and verbal communication skills, including presentation and storytelling abilities.

Nice to have

• Background in IT management software or cybersecurity solutions.
• Familiarity with CRM tools such as Salesforce and data analytics platforms.
• Bachelor’s degree in Business, Technology, or a related field; MBA is a plus.

Culture & Benefits

• High-growth, high-performance organization backed by Insight Partners.
• Culture centered around innovation, accountability, and results.
• Equal employment opportunity provider.