Client Services Implementation Project Manager (Fintech)

TL;DR

Client Services Implementation Project Manager (Fintech): Managing the delivery, implementation, and service management of transactional Value-Added Services (VAS) such as ACS for French clients with an accent on service quality, KPI monitoring, and project delivery. Focus on driving client relationships, optimizing service metrics, and deploying e-commerce solutions.

Location: Hybrid (Paris, France). Must be based in France and able to work from the office at least 3 days a week

Company

hirify.global is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories.

What you will do

• Lead the delivery, project implementation, and service management of the ACS Service and other transactional VAS for French clients.
• Drive client relationships by managing quality of service, KPIs, SLAs, and penalties.
• Organize and lead monthly and quarterly Service Review committees and workshops to monitor performance.
• Scope new projects by defining business requirements, delivery plans, and costs.
• Collaborate with internal T&O and Product stakeholders to provide a comprehensive view of service activity.
• Identify ecosystem trends to recommend innovative and creative solutions for client services.

Requirements

• Knowledge of card payment transactions (authentication, authorization, clearing, settlement, fraud).
• French: Native or bilingual proficiency required.
• English: Good professional level required.
• Proficiency in MS Excel and MS PowerPoint for managing and manipulating datasets.
• Strong analytical, organizational, and problem-solving skills with high attention to detail.
• Location: Must be based in France and commit to at least 3 days of office presence in Paris.

Nice to have

• Deep insights into the French payment industry and technical environment (domestic scheme and processing CB/Stet, bank connectivity).

Culture & Benefits

• Opportunity to create impact at scale within a global leader in payments technology.
• Collaborative environment working across multiple teams in a matrix organization.
• Role focused on uplifting global payment capabilities and facilitating secure transactions.