AI Customer Success Partner (North America)

Location: US based; North America accounts. Travel of up to 20% is required. Visa sponsorship is not available.

Salary: $152,000–$191,000 base per year.

Company

hirify.global provides an AI-powered cognitive banking platform that analyzes real-time transactional data to help financial institutions anticipate customer needs and deliver intelligent financial guidance.

What you will do

• Own day-to-day post-sale relationships across a scaled portfolio of North America accounts.
• Drive adoption, retention, CSAT, NPS, GRR, and NRR through digital-first customer engagement.
• Run AI-triggered check-ins, health alerts, usage reporting, digital QBRs, webinars, and knowledge-base initiatives.
• Build automated nudges, in-product recommendations, and workflows that identify under-adoption, renewal risks, and expansion opportunities.
• Translate platform usage into measurable business outcomes and clear value narratives for customers.
• Coordinate with Product, Engineering, Support, Sales, and Partnerships on account issues, feedback, and scalable customer-success workflows.

Requirements

• 5–7 years of experience in Customer Success, Account Management, or Consulting.
• Hands-on experience using AI tools such as Claude and building AI agents or workflows to automate and scale customer engagement.
• Experience driving retention across a high-volume account portfolio, including GRR and NRR.
• Experience with digital banking providers, SaaS software providers, or financial institutions, plus knowledge of digital banking, personalization, AI, or data-driven platforms.
• Experience managing large portfolios through automated, tech-touch engagement and understanding of enterprise SaaS delivery models.
• US-based availability, fluent English, a university degree or higher, and willingness to travel up to 20% are required.

Nice to have

• Spanish-speaking ability.
• Experience supporting partner or reseller channels.

Culture & Benefits

• AI-first, digital-first Customer Success model designed to operate efficiently at scale.
• Comprehensive medical, dental, and vision coverage starting on Day 1.
• HSA and FSA options.
• 401(k) with company match and commuter benefits.
• Global work environment with colleagues and clients across multiple markets.