Core Client Advocate, Southeast (AI)

Location: Remote from Atlanta, GA or Nashville, TN, with weekly onsite visits and approximately 60% travel across the Southeast region and surrounding areas.

Salary: $110,000–$130,000 annually, plus benefits, potential equity, and potential bonus.

Company

hirify.global provides an AI-enabled operational intelligence platform that turns disconnected data into actionable information for public safety organizations, government agencies, and private-sector institutions.

What you will do

• Own customer relationships throughout the contract lifecycle and serve as the primary interface between customers and hirify.global.
• Drive full user adoption by supporting customers with platform updates, workflows, features, dashboards, and metrics.
• Interpret complex data sources and identify ways to improve customer outcomes and agency-wide platform usage.
• Build strong relationships with agency stakeholders through direct engagement and onsite visits.
• Represent customer feedback to engineering and collaborate with internal teams on solutions, case studies, and success stories.
• Support customer retention, zero churn, and positive net revenue retention by resolving problems proactively.

Requirements

• 3–7+ years of experience supporting customers in adopting technical software solutions.
• Significant experience in enterprise software.
• Ability to synthesize user feedback and provide first-line support throughout the contract.
• Strong relationship-building and communication skills across technical and non-technical audiences.
• Creative problem-solving, critical thinking, organization, attention to detail, and the ability to manage multiple projects.
• Ability to travel approximately 60% of the time and complete weekly onsite visits across the assigned region.

Nice to have

• Direct or vendor-related experience with law enforcement, public safety, or the military.
• Startup experience.

Culture & Benefits

• Remote work arrangement from Atlanta or Nashville with regular regional travel.
• Benefits, with potential equity and bonus depending on eligibility.
• Inclusive workplace committed to equal employment opportunity and diversity.