Senior Project Manager (Financial Services)

TL;DR

Senior Project Manager (Financial Services): Leading enterprise contact center migration waves from discovery through deployment and post-implementation support with an accent on cloud platform modernization, governance, and operational continuity. Focus on coordinating cross-functional workstreams, influencing executive stakeholders, and solving complex delivery, risk, and change-management challenges across a multi-year banking transformation program.

Location: Hybrid in Charlotte, NC or West Des Moines, IA, with three onsite days per week; deployment windows may require extended hours and onsite leadership.

Company

hirify.global provides staffing and project-based workforce solutions for enterprise organizations.

What you will do

• Lead end-to-end contact center migration waves across planning, discovery, development, testing, deployment, and post-implementation support.
• Manage project plans, schedules, budgets, risks, dependencies, and deliverables across multiple workstreams.
• Coordinate business, technology, infrastructure, vendor, operations, and project management teams.
• Align executive stakeholders, remove roadblocks, drive decisions, and provide governance and steering committee updates.
• Lead change management and adoption activities for new cloud-based contact center capabilities.
• Oversee implementations involving IVR platforms, agent desktop solutions, workforce management, and scheduling tools.

Requirements

• Extensive project management experience delivering large-scale technology and business transformation initiatives.
• Enterprise project experience in financial services or banking, with knowledge of contact center operations and consumer banking environments.
• Experience leading organizational change management and technology delivery initiatives.
• Experience using both Agile and Waterfall methodologies and managing multiple concurrent projects.
• Strong leadership, stakeholder management, risk management, issue resolution, and decision-making skills.
• Excellent written, verbal, and executive-level communication skills.

Nice to have

• Experience leading cloud migrations in customer-facing contact center environments.
• Familiarity with IVR, workforce management, agent scheduling, and cloud contact center technologies.
• Experience with enterprise contact center modernization or digital transformation programs.
• Knowledge of Monday.com, Microsoft Project, Jira, Confluence, and Microsoft Office.
• Experience in highly regulated financial services organizations.

Culture & Benefits

• 12-month contract with potential extension or contract-to-hire.
• Hybrid work arrangement with regular onsite collaboration.
• Opportunity to support a highly visible, multi-year strategic modernization program.
• One 30-minute Microsoft Teams interview.