Engagement Manager (AI)

TL;DR

Engagement Manager (AI): Leading and coordinating delivery of agentic workflows for national security customers with an accent on stakeholder management and technical implementation. Focus on scoping AI/ML use cases, managing executive relationships, and overseeing the deployment of enterprise-grade generative AI solutions.

Location: Columbia, MD (USA). Active TS/SCI clearance with Full Scope Polygraph required.

Salary: $199,200 - $249,000 USD

Company

Scale AI develops reliable AI systems and high-quality data technologies that power the world's leading models for enterprises and governments.

What you will do

• Manage customer relationships from the executive level to the end user.
• Scope agentic workflow use cases for the engineering team to build and subsequently refine.
• Lead cross-functional project teams to deliver on and exceed customer AI/ML objectives.
• Proactively identify customer needs and operator pain points to ensure success.
• Oversee the onboarding and successful implementation of customer accounts.

Requirements

• Active TS/SCI clearance with a Full Scope Polygraph.
• 3+ years of experience in stakeholder management or customer-facing roles delivering enterprise-scale solutions.
• Track record of structured, analytics-driven problem solving.
• Excellent verbal and written communication skills.
• Ability to be forward deployed and willingness to travel 25%+.

Nice to have

• Technical background in computer science, economics, statistics, or engineering.
• Prior experience owning the technical implementation of solutions for the government.
• Willingness to travel up to 50%.

Culture & Benefits

• Comprehensive health, dental, and vision coverage.
• Retirement benefits and equity-based compensation.
• Learning and development stipend.
• Generous PTO and commuter stipend.