Head of Enterprise Account Management (Ecommerce)

TL;DR

Head of Enterprise Account Management (Ecommerce): Leading the growth and retention of strategic B2B accounts within a global print-on-demand network with an accent on relationship ownership, team leadership, and e-commerce strategy. Focus on scaling high-value portfolios, optimizing account handoffs from sales, and distilling customer insights to inform product roadmaps.

Location: Hybrid (United States)

Company

hirify.global is the engine that powers on-demand commerce at global scale, formed through the merger of Printful, Printify, and Snow Commerce.

What you will do

• Lead the account management function by hiring, coaching, and setting high standards for the team.
• Manage a high-value portfolio of strategic accounts, driving growth, retention, and long-term success.
• Collaborate with Sales, technology, operations, and merchandising teams to execute growth strategies.
• Act as the primary point of contact and escalation for key customer issues.
• Analyze account performance and provide business reviews to drive revenue.
• Forecast revenue and track KPIs using Salesforce.

Requirements

• 5+ years of B2B enterprise account management or strategic partnerships experience.
• 3+ years of experience in e-commerce strategy and operations.
• Proven track record of managing complex accounts with $1M+ annual revenue.
• Proficiency with Salesforce, Excel, and e-commerce platforms like Shopify.
• Must be based in the United States for a hybrid work arrangement.
• Ability to travel occasionally (10-15%) for client meetings and trade shows.

Nice to have

• Understanding of print-on-demand fulfillment and decoration methods.

Culture & Benefits

• Fast-growing global environment with a focus on powering great brands.
• Collaborative culture across multiple disciplines (tech, talent, infrastructure).
• Equal-opportunity workplace committed to diversity and inclusion.

Hiring process

• Introductory chat with Talent Acquisition to discuss experience and motivations.
• Practical assignment (take-home or live session) to assess problem-solving skills.
• Interview with the Hiring Manager to assess technical and behavioral fit.