Senior Consultant, Client Success (Fintech)

Location: Austin, United States. Hybrid position with at least 3 days in the office; occasional travel for client meetings and business reviews is required.

Salary: $134,800–$216,100 per year, potentially including sales incentives. The role may also be eligible for bonus and equity.

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities.

What you will do

• Manage strategic client success relationships with Tier 1 and Tier 2 banking clients.
• Drive adoption of Pismo solutions and help clients realize measurable value from the platform.
• Create success plans, account rhythms, and engagement strategies aligned with client priorities.
• Coordinate Product, Technology, Sales, Implementation, Operations, and Support teams to resolve client needs and escalations.
• Represent client feedback internally, monitor client health and risks, and develop mitigation plans.
• Support executive discussions, business reviews, strategic planning, and opportunities for deeper adoption and expansion.

Requirements

• 8 or more years of relevant experience with a Bachelor's degree, or the equivalent experience with an advanced degree or PhD.
• At least 8 years of relevant client success, account management, relationship management, consulting, SaaS, fintech, payments, banking, or technology experience.
• Experience managing complex enterprise clients, preferably large banks, financial institutions, or other highly regulated organizations.
• Strong executive presence, communication, analytical, organizational, and stakeholder-influence skills.
• Technical fluency in platform capabilities, integrations, APIs, operational processes, and performance topics.
• Must be based in Austin, United States; willingness to travel 5–10% of the time is required.

Culture & Benefits

• Hybrid office-based work with expectations confirmed by the hiring manager.
• Collaboration with local, regional, and global teams.
• Use of emerging technologies such as Generative AI tools, including ChatGPT and Microsoft Copilot.
• Benefits may include medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and a wellness program.