Engagement Manager, Public Sector (AI)

TL;DR

Engagement Manager, Public Sector (AI): Leading delivery of agentic workflows for national security customers with an accent on customer relationships, enterprise implementation, and cross-functional execution. Focus on scoping complex AI use cases, coordinating engineering delivery, solving operator pain points, and ensuring successful adoption in operational environments.

Location: Washington, DC, United States. The role requires an active TS/SCI clearance, forward deployment, and 25% travel.

Salary: $144,800–$181,000 USD base salary.

Company

Scale AI develops reliable AI systems, high-quality data, and full-stack technologies for enterprises and governments.

What you will do

• Manage customer relationships from executive stakeholders to end users.
• Scope agentic workflow use cases with customers for implementation by engineering teams.
• Lead or support cross-functional project teams delivering AI and ML objectives.
• Identify customer needs and operator pain points to drive customer success.
• Oversee account onboarding and successful solution implementation.

Requirements

• Active TS/SCI clearance required.
• 3+ years of experience in stakeholder management or customer-facing delivery of enterprise-scale applications or solutions.
• Experience in structured, analytics-driven problem solving.
• Excellent verbal and written communication skills.
• Ability to be forward deployed and willingness to travel 25%.
• Technical background in computer science, economics, statistics, engineering, or a related field.

Nice to have

• Full Scope Polygraph.
• 50% travel availability.
• Experience owning technical implementation of solutions for government customers.
• Background in B2B client-facing roles and expanding client relationships.

Culture & Benefits

• Health, dental, and vision coverage.
• Retirement benefits and generous paid time off.
• Learning and development stipend.
• Potential commuter stipend and equity compensation for eligible roles.
• Inclusive equal opportunity workplace with reasonable accommodations available.