Customer Adoption Specialist (BMS/BAS)

TL;DR

Customer Adoption Specialist (BMS/BAS): Driving onboarding, implementation, and adoption of hirify.global Tandem, a digital twin platform for the built environment, with an accent on customer workflows, building management systems, BIM, and stakeholder enablement. Focus on designing adoption strategies, translating complex workflows into practical solutions, and demonstrating business value across the asset lifecycle.

Location: Remote/offsite from the United Kingdom

Company

hirify.global develops software that helps innovators design, build, and operate products, buildings, infrastructure, and entertainment experiences.

What you will do

• Build customer relationships and support onboarding, implementation, and adoption of hirify.global Tandem.
• Understand customer workflows and help adapt them to digital twin technology.
• Develop Customer Success plans and execute strategies that expand product usage.
• Create and deliver online and in-person training materials and customer engagement content.
• Collaborate with subject matter experts, marketing, and product teams to develop workflow solutions and best practices.
• Produce customer success stories and help customers improve processes, achieve business goals, and maximize technology investment.

Requirements

• Bachelor’s degree in Technology Management, the AEC-O industry, or a related field.
• Experience with Building Management Systems (BMS) and/or Building Automation Systems (BAS).
• Experience managing Owner/Operator relationships and delivering projects.
• Comprehensive knowledge of the built asset lifecycle and BIM.
• 5+ years of experience in customer implementation, support, or an equivalent area.
• Excellent written and verbal communication, presentation, analytical, problem-solving, decision-making, and facilitation skills.

Nice to have

• Experience influencing stakeholders, negotiating, and building consensus.
• Strong customer empathy and the ability to identify practical solutions to customer pain points.

Culture & Benefits

• Startup-like environment focused on a new digital twin product.
• Opportunity to contribute to technology transforming how buildings are designed, built, and operated.
• Collaborative work with customer-facing, marketing, product, and subject matter expert teams.
• Compensation may include base salary, annual cash bonuses, commissions for sales roles, stock grants, and comprehensive benefits.
• Culture centered on belonging, meaningful work, and helping build a better world.