Account Manager (Payment Solutions)

Account Manager – Payment Solutions (Remote)

Overview
As an Account Manager, you’ll be responsible for managing relationships with existing business clients who use the company’s payment products and services. Your goal is to ensure customer satisfaction, help clients maximize the value of the platform, and identify opportunities to grow their accounts.

Typical Responsibilities

Build and maintain strong relationships with business clients.
Serve as the main point of contact for customer inquiries and support.
Help clients onboard and successfully use payment solutions.
Monitor customer satisfaction and proactively resolve issues.
Identify opportunities to upsell or cross-sell additional payment products.
Work closely with Sales, Customer Success, Product, and Technical Support teams.
Track account performance and prepare reports.
Stay informed about payment industry trends, regulations, and new products.

Common Requirements

Experience in account management, customer success, or B2B sales.
Excellent communication and relationship-building skills.
Strong organizational and problem-solving abilities.
Experience in fintech, banking, SaaS, or payment processing is an advantage.
Ability to work independently in a remote environment.
Proficiency in CRM tools (such as Salesforce or HubSpot) and Microsoft Office or Google Workspace.
Fluency in English; additional languages are often a plus.

Payment Industry Knowledge

You may work with products such as:

Credit and debit card processing
Payment gateways
Digital wallets
Merchant accounts
Point-of-sale (POS) solutions
Online and recurring payments
Fraud prevention and payment security

Remote Work Expectations

Since the position is fully remote, employers usually expect you to:

Manage your own schedule effectively.
Communicate regularly via Slack, Microsoft Teams, Zoom, or similar tools.
Collaborate with international teams across different time zones.
Maintain a professional home office with a reliable internet connection.

What Employers Look For

Successful candidates are typically:

Customer-focused and relationship-oriented.
Commercially minded, with the ability to identify growth opportunities.
Comfortable working with technology and learning new payment platforms.
Self-motivated and able to work with minimal supervision.
Adaptable in a fast-paced fintech environment.
Please send a text to PM