Fintech Client Success Manager (Fintech)

TL;DR

Fintech Client Success Manager (Fintech): Managing post-sale client relationships and providing operational solutions for business growth with an accent on product adoption and value realization. Focus on coordinating product implementations, optimizing client performance, and establishing trusted partnerships with key stakeholders.

Location: Toronto, Canada (Hybrid: requires at least 3 days in office)

Company

hirify.global is a world leader in payments technology, facilitating global transactions across more than 200 countries and territories.

What you will do

• Own the holistic post-sale Client Services relationship and provide operational solutions to support client business growth.
• Coordinate the implementation of new hirify.global products to expedite readiness and maximize adoption.
• Execute forward-looking Client Success Plans to track specific outcomes and optimize product performance.
• Lead periodic operational reviews and serve as an escalation point for major incidents and crisis responses.
• Develop client education and training materials, including webinars, to ensure compliance and readiness for new mandates.
• Identify opportunities to optimize client performance by monitoring health and collaborating with cross-functional subject matter experts.

Requirements

• Bachelor's degree and 8+ years of relevant experience, or an Advanced degree (Masters, MBA, JD, MD) and 5+ years, or a PhD and 2+ years.
• Experience analyzing data and translating findings into actionable business recommendations.
• Ability to communicate complex technical terms and processes in business language tailored to clients.
• Experience influencing audiences at multiple levels of an organization, including executives.
• Knowledge of payment industry trends, threats, competitors, and regulatory environments.
• Must be based in Toronto, Canada to meet the in-office requirement.

Nice to have

• Certifications in Client/Customer Success or project management.
• Experience achieving results within effective teams spanning different countries and time zones.

Culture & Benefits

• Opportunity to work at a global scale within a leading payments technology corporation.
• Collaborative environment partnering with Sales and Product account teams.
• Emphasis on digital fluency and the use of emerging technologies, including Generative AI tools.
• Inclusive work environment as an Equal Opportunity Employer.