Commercial Solutions Engineer (OpenTelemetry)

TL;DR

Commercial Solutions Engineer (OpenTelemetry): Designing and validating observability solutions for enterprise customers with an accent on OpenTelemetry, Kubernetes, distributed tracing, and cloud-native architectures. Focus on building proofs of concept, solving complex telemetry and performance challenges, and demonstrating technical value across pre-sales and post-sales engagements.

Location: US-based remote role, available from the East Coast; preference for Boston or New York. Business travel is required.

Salary: $120,000–$139,000 on-target earnings, plus equity and commission.

Company

Venture-backed observability SaaS startup building an OpenTelemetry-native, AI-centric platform focused on reducing vendor lock-in and operational toil.

What you will do

• Design and architect observability solutions using OpenTelemetry, Kubernetes, and cloud-native technologies.
• Translate enterprise requirements into scalable and performant platform implementations.
• Develop and execute proofs of concept, reusable demo environments, reference architectures, and POC templates.
• Deliver technical demonstrations and presentations for engineering leaders and executives.
• Partner with Account Executives, Product, and Engineering throughout the sales cycle and customer engagements.
• Provide guidance on telemetry modeling, instrumentation, data ingestion, collector design, and observability architecture.

Requirements

• Deep technical knowledge of Kubernetes, OpenTelemetry, observability pipelines, and distributed tracing.
• Hands-on experience with instrumentation, telemetry data ingestion, and performance optimization.
• Strong understanding of DevOps, SRE, and platform engineering practices.
• Experience creating technical demos, architectures, and proofs of concept that demonstrate business value.
• Strong technical communication and problem-solving skills for working with engineers and decision-makers.
• Must be based in the United States, preferably on the East Coast, and able to travel for business.

Nice to have

• Pre-sales or Sales Engineering experience at a B2B SaaS company.
• Contributions to OpenTelemetry or the broader observability ecosystem.
• Familiarity with Salesforce or HubSpot.
• Experience in a high-growth, venture-backed startup.

Culture & Benefits

• Remote-first work environment with offices in New York, Amsterdam, and Munich.
• Meaningful equity participation and commission-based compensation.
• €60 monthly phone and internet allowance.
• Location-specific benefits and opportunities for career development.
• Collaborative, fast-moving culture with direct access to founders and leadership.