Customer Success Associate

TL;DR

Customer Success Associate (CRM/customer lifecycle): Supporting onboarding, engagement, renewals, and issue resolution for professional customers managing private agreements, with an accent on customer relationships, implementation tracking, and data-informed service improvement. Focus on analyzing customer engagement, coordinating schedules and budgets, delivering intermediate-level training, and translating feedback into product enhancements.

Location: USA — Boston, MA. Applicants may be required to appear onsite at an office during the recruitment process.

Salary: $41,100–$68,900 USD, plus eligibility for a bonus.

Company

Provides professional information, software, and services for business and legal workflows.

What you will do

• Support onboarding and manage customer lifecycle activities.
• Resolve customer inquiries and troubleshoot product or service issues.
• Assist with renewals and identify upselling opportunities.
• Monitor customer performance and engagement data.
• Deliver intermediate-level customer training and guidance.
• Track implementation schedules, targets, budgets, feedback, and CRM records while coordinating with internal teams.

Requirements

• Strong verbal and written communication skills.
• Intermediate problem-solving ability across a broad range of customer issues.
• Basic analytical skills for interpreting customer data.
• Strong understanding of products and services, with advanced CRM proficiency.
• Customer-focused approach and effective collaboration skills.
• Availability to work in the USA, with Boston, MA listed as the primary location.

Culture & Benefits

• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance.
• Vacation, sick time, and paid parental leave.
• Bonus eligibility for the role.

Hiring process

• Participate in interviews without AI tools, external prompts, or third-party assistance.
• Interviews may include an in-person component at an office; virtual backgrounds should be removed.
• AI-generated responses or external support during interviews may result in disqualification.