Business Analyst (Digital Commercial Solutions)

TL;DR

Business Analyst - Digital Commercial Solutions (Digital Products/Ecommerce): Supporting the development and improvement of digital commercial solutions by analyzing customer needs, business processes, and product requirements with an accent on user stories, backlog prioritization, and data-driven decision-making. Focus on translating stakeholder needs into digital enhancements, supporting UAT, and improving customer experiences across ecommerce and business systems.

Location: Hybrid in Plymouth, Minnesota, United States. Work visa sponsorship is not available.

Salary: $28.61–$47.04 per hour, equivalent to approximately $4,578–$7,526 per month.

Company

hirify.global is an HVAC company developing and supporting commercial heating, ventilation, and air-conditioning solutions and digital customer experiences.

What you will do

• Discover customer needs, pain points, and business priorities to support valuable digital solutions.
• Participate in discovery sessions, customer interviews, sprint planning, backlog refinement, and value analysis.
• Document requirements, user journeys, user stories, acceptance criteria, process flows, and product updates.
• Analyze business processes and data to identify improvements and support data-driven decisions.
• Support UAT by executing test cases, logging defects, validating fixes, and collaborating with UX, development, and deployment teams.
• Provide user support, maintain digital system data, and create training materials, knowledge articles, and process documentation.

Requirements

• Bachelor’s degree in information technology, business, engineering, or a related field, or equivalent experience.
• 0–2 years of experience in a business or digital/IT environment; internships and co-ops count.
• Experience creating user stories, process flow diagrams, and training materials.
• Ability to translate technical concepts into clear communication and manage competing priorities.
• Proficiency with Microsoft Office/Microsoft 365 and familiarity with ecommerce user experience.
• Must work in a hybrid arrangement in Plymouth, Minnesota; work visa sponsorship is unavailable.

Nice to have

• Agile and digital product team experience.
• Familiarity with JIRA, Confluence, Salesforce, ecommerce platforms, and order management or payment processing systems.
• Experience with user journeys, customer interviews, usability testing, product discovery frameworks, or data analytics tools.

Culture & Benefits

• Medical, dental, and vision insurance options.
• 401(k) plan with employer matching contributions.
• Three weeks of paid time off for new employees, company holidays, and paid sick time.
• Paid parental leave, tuition reimbursement after six months, life insurance, and disability coverage.
• Support for community involvement, professional growth, and inclusion.