Client Care Advisor (Healthcare)

TL;DR

Client Care Advisor (Healthcare): Guiding families from initial inquiry through care start and ongoing service through consultative sales, care coordination, and relationship management, with an accent on client needs assessment, care planning, and service quality. Focus on conducting structured consultations, improving conversion and retention, coordinating reliable service delivery, and navigating sensitive or urgent family situations.

Location: San Francisco, California, United States; approximately 75% of the role is field-based in San Francisco, with occasional evening and weekend availability required.

Salary: $99,000–$121,000 annual on-target earnings, including 20% tied to uncapped monthly commission.

Company

hirify.global develops technology, tools, and services for aging care and operates company-owned Home Instead markets serving older adults and their families.

What you will do

• Conduct consultations to understand client needs, urgency, readiness, and appropriate care plans.
• Guide families from inquiry to service start, align expectations, and coordinate onboarding.
• Manage reassessments, care plan adjustments, ongoing engagement, and retention.
• Partner with scheduling, operations, and Care Professionals to resolve execution challenges and maintain service quality.
• Maintain accurate documentation, track portfolio performance, and use CRM and operational systems.
• Support referral relationship growth and the reputation of the local market.

Requirements

• At least 1 year of experience in a consultative, client-facing role such as healthcare, senior care, social work, or care coordination.
• Experience guiding clients through decisions and owning measurable outcomes such as conversion, retention, or service adoption.
• Strong relationship management skills and the ability to adapt support as client needs evolve.
• Experience leading structured discovery, needs assessments, recommendations, and next-step conversations.
• Ability to collaborate cross-functionally, manage follow-up, maintain accurate records, and work with CRM and documentation systems.
• Reliable transportation and the ability to spend approximately 75% of working time in the San Francisco field, with occasional evening and weekend flexibility.

Nice to have

• Experience working with older adults and families.
• Background in healthcare administration, social work, gerontology, or a related field.
• Experience with Salesforce or a similar CRM.

Culture & Benefits

• Work directly with clients and families while helping improve how home care is delivered across the network.
• Contribute to testing new ideas, refining processes, and developing scalable best practices.
• Operate in a fast-moving environment with a focus on client experience, trust, accountability, and measurable outcomes.
• Make a meaningful impact on the aging experience for older adults, families, and Care Professionals.