Senior Dispute Consultant (Fintech)

TL;DR

Senior Dispute Consultant (Fintech): Managing and advancing hirify.global’s dispute consulting program to improve client performance, reduce costs, and enhance customer experiences with an accent on dispute operations, payments analytics, and scalable client solutions. Focus on solving complex and ambiguous problems, designing data-driven recommendations, influencing cross-functional stakeholders, and delivering measurable business impact.

Location: Atlanta, Georgia, United States; hybrid work with at least 3 days in the office. Travel required 5–10% of the time.

Salary: $127,300–$204,100 USD per year, with potential bonus, equity, and sales incentive payments where applicable.

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Solve complex client challenges and provide strategic recommendations that improve dispute processes, reduce costs, and increase operational efficiency.
• Design, develop, and deliver scalable components of the hirify.global Dispute Optimization program.
• Use analytics, process documentation, and industry expertise to identify performance improvements and support data-driven decisions.
• Engage directly with clients, deliver insights, build trusted relationships, and translate solutions into measurable business outcomes.
• Partner with Client Services, GTMS, VCA, Product, and Sales teams to coordinate program delivery and influence cross-functional stakeholders.
• Support team development, global initiatives, program materials, service expansion, and product innovation.

Requirements

• At least 3 years of relevant work experience with a Bachelor’s Degree, or more than 2 years with an advanced degree.
• Extensive experience in card payments or financial services, including dispute processing, issuing support, merchant acquiring, banking operations, and transaction processing.
• Knowledge of payments ecosystems, hirify.global rules and regulations, authorization, clearing, settlement, tokenization, and EMV.
• Strong judgment, negotiation, problem-solving, organization, client management, and stakeholder influence skills.
• Experience providing consultative or technical support to external clients and identifying business needs.
• Working knowledge of Microsoft Office, MicroStrategy, Tableau, Power BI, SharePoint, Visio, and hirify.global Resolve Online; willingness to travel as required.

Nice to have

• Advanced Tableau experience and strong data visualization skills.
• hirify.global experience or broader payments industry experience.
• Advanced people management skills.

Culture & Benefits

• Growth-oriented environment focused on continuous learning, collaboration, and measurable impact.
• Opportunity to work on global initiatives and solutions affecting clients and customers at scale.
• Medical, dental, and vision coverage.
• 401(k), FSA/HSA, life insurance, paid time off, and wellness program.
• Potential bonus, equity, and sales incentive payments where applicable.