CSR II - FNOL (Insurance)

TL;DR

Customer Service Representative II (FNOL): Managing the first notice of loss for automotive and property insurance claims with an accent on empathetic customer support and accurate data collection. Focus on coordinating communication between claimants and adjusters while navigating complex case management systems under pressure.

Location: Onsite in Coyoacan, Mexico

Company

hirify.global is a global leader in vehicle lifecycle management, insurance technology, and data-driven solutions powering millions of digital transactions annually.

What you will do

• Serve as the primary point of contact for customers reporting new insurance claims.
• Accurately collect and document information for auto, property, liability, and workers' compensation claims.
• Provide professional and empathetic support to customers during high-stress incidents.
• Coordinate communication between customers, insurance carriers, adjusters, and service providers.
• Maintain strict compliance and documentation standards for all customer interactions.
• Identify and recommend solutions to improve overall customer satisfaction.

Requirements

• Minimum 1 year of experience in customer service, contact centers, insurance, banking, or healthcare.
• Excellent verbal and written communication skills.
• Strong typing abilities and proficiency in navigating multiple computer applications simultaneously.
• Proven ability to remain professional and composed under pressure.
• Strong attention to detail and documentation accuracy.
• Must be available to work assigned schedules in Coyoacan.

Nice to have

• Experience in insurance claims, roadside assistance, or financial services.
• Background supporting customers in high-volume environments.
• Bilingual capabilities in English and Spanish.
• Experience using CRM, customer support, or case management systems.

Culture & Benefits

• Competitive compensation and comprehensive benefits.
• Stable full-time employment with fixed schedules.
• Career growth opportunities within a global technology organization.
• Access to modern tools, professional training, and development programs.
• Collaborative and inclusive corporate culture.