Inbound Sales & Customer Service Representative (Home Services)

TL;DR

Inbound Sales & Customer Service Representative (Home Services): Managing high-volume inbound calls to book service appointments and sell membership enrollments with an accent on conversion and customer experience. Focus on turning inquiries into revenue through consultative selling and efficient scheduling.

Location: Remote (Must be based in Mexico, Colombia, Jamaica, Brazil, or Costa Rica). Working hours: U.S. Business Hours (Evenings + Weekend Rotation required)

Company

hirify.global is hiring on behalf of a client in the home services sector to expand their remote customer experience and sales team.

What you will do

• Handle high-volume inbound calls to identify customer needs and recommend home services.
• Convert customer inquiries into booked service appointments and membership enrollments.
• Manage customer data and detailed interaction logs using CRM systems.
• Handle objections professionally and de-escalate challenging customer situations.
• Collaborate with dispatch and operations teams to ensure a seamless customer journey.

Requirements

• 1–2+ years of experience in inbound sales, customer service, or call center operations.
• Proven ability to convert inbound calls into booked appointments and handle objections.
• Excellent written and verbal English communication skills.
• Experience working with CRM or customer management systems.
• Must be located in Mexico, Colombia, Jamaica, Brazil, or Costa Rica.

Nice to have

• Experience in home services industries such as Plumbing, HVAC, or Electrical.
• Proficiency with ServiceTitan, Housecall Pro, or Service Fusion.
• Previous experience supporting U.S.-based customers.
• Experience in membership or subscription-based sales.

Culture & Benefits

• Fully remote work arrangement.
• Structured training, proven scripts, and ongoing professional coaching.
• Direct impact on company revenue and customer satisfaction.
• Clear career growth paths into Senior, Team Lead, or Operations Coordinator roles.

Hiring process

• Application review followed by a mandatory Spark Hire intro video.
• Recruiter interview.
• Client interview and final offer.