Customer Care Executive (French Market)

Location: Vienna, Austria; office-based with flexibility to work from home on the days needed.

Salary: Minimum €34,000 gross per year for a full-time 35-hour week.

Company

hirify.global provides digital products that help sports studios, clubs, and venues manage and grow their businesses.

What you will do

• Act as a main point of contact for French-speaking B2B sports studios, clubs, and venues.
• Run partner meetings and help customers get more value from hirify.global Manager.
• Support partners through tickets, live chat, email, phone, and video calls.
• Manage complaints and requests, track resolutions, and communicate updates clearly.
• Maintain and translate French help-center articles and in-product copy.
• Relay partner feedback and bugs to the Product team and contribute to quarterly goals.

Requirements

• Native-level French and fluent English, spoken and written.
• At least one year of experience in a customer-facing role, ideally supporting B2B partners.
• Comfort driving conversations by phone and video, not only in writing.
• Proactive mindset with confident, clear communication and strong feedback skills.
• Ability to work independently while staying connected with the French Customer Care and Engagement team.

Nice to have

• Experience with HubSpot or another CRM.
• Interest in AI-driven automation in customer support.
• Passion for sport, fitness, or wellness.

Culture & Benefits

• 35-hour full-time week with every second Friday off.
• Office in Vienna with home-working flexibility.
• Access to AI tools such as Claude and a company MacBook.
• Sports package, regular sports sessions, team activities, and events.
• Quarterly “Day to Explore” for personal development and inspiration.
• International and diverse workforce with more than 130 employees from over 25 countries.