Customer Solution Specialist (Cloud Contact Center)

Location: Onsite in Pleasanton, California, United States

Company

hirify.global is a startup and cloud software company delivering an AI-powered omnichannel contact center platform to more than 500 customers across 30 countries.

What you will do

• Act as the first point of contact for new prospects and identify sales opportunities.
• Gather, manage, and interpret customer requirements.
• Demonstrate the platform to prospects, customers, and partners through presentations and webinars.
• Implement customer solutions and coordinate internal staff to provide effective service.
• Communicate solution benefits, manage expectations, and build long-term business relationships.
• Provide product feedback to engineering and assist with RFIs and RFQs.

Requirements

• Bachelor of Science in Computer Science or equivalent experience.
• Strong communication and presentation skills.
• Technical background and the ability to learn a complex software solution quickly.
• Self-starter with strong multitasking and objection-handling abilities.
• Ability to maintain product and competitor knowledge through ongoing training.

Culture & Benefits

• Fast-paced, varied environment within a growing startup.
• Competitive compensation and corporate stock options.
• 401(k) and comprehensive medical, dental, and vision insurance.
• Paid lunches two days per week.
• Quarterly company events and outings.
• Casual workplace with opportunities to contribute to company growth.