Customer Solution Specialist (Cloud Contact Center Software)

Location: Pleasanton, CA office

Company

hirify.global is a fast-growing cloud software company providing an AI-powered, omnichannel contact center platform with contact center capabilities, an AI suite, and workforce management.

What you will do

• Act as the first point of contact for new prospects by gathering, managing, and interpreting customer requirements.
• Demonstrate how the solution addresses customer needs and communicate its benefits to prospects, customers, and partners.
• Identify sales opportunities, overcome objections, expand sales, and establish long-term business relationships.
• Implement customer solutions and set clear customer expectations.
• Prepare technical presentations, conduct webinars, and assist with RFIs and RFQs.
• Coordinate internal staff when needed and provide product feedback to engineering.

Requirements

• Bachelor of Science in Computer Science or equivalent.
• Strong communication and presentation skills.
• Self-starter with the ability to learn quickly and multitask.
• Ability to overcome objections.
• English proficiency required for customer communication, presentations, and webinars.

Nice to have

• Technical background.

Culture & Benefits

• Competitive compensation and corporate stock options.
• 401(k) and comprehensive medical, dental, and vision insurance.
• Fast-paced, varied environment with a casual workplace.
• Paid lunches two days per week.
• Quarterly company events and outings.
• Ongoing training and opportunities to contribute during the company’s next growth phase.