Spanish Speaking Customer Support Specialist (iGaming)

Company

hirify.global is an ambitious product building its own technological ecosystem in the iGaming space.

What you will do

• Respond to players in live chat, email, and messengers while maintaining fast response times and high-quality communication.
• Assist with deposits and withdrawals and investigate stuck transactions.
• Support players through the KYC verification process and review documentation according to guidelines.
• Explain bonus terms, wagering requirements, and promotions; handle conflict situations.
• Record bugs and complex cases to escalate to Risk, Payments, or Tech Support.
• Collect frequent player questions and pain points to communicate to the internal team.

Requirements

• At least 1 year of experience in customer support/service in iGaming.
• Fluency in Spanish (written communication).
• Willingness to work in shifts, including nights and weekends.
• Ability to multitask across multiple chats simultaneously.
• Calmness and attention to detail in conflict situations.

Nice to have

• Proficiency in Portuguese or Russian.

Culture & Benefits

• Flexible working hours between 08:00 and 18:00.
• Yearly training budget and ongoing opportunities for professional and personal development.
• Clear career growth and progression paths across the organization.
• Up to 21 days of holiday leave and 5 days of sick leave per year.
• Special leave days for personal reasons such as weddings or condolences.
• Wellbeing initiatives that promote connection and a positive employee experience.