Customer Support Adviser (Norwegian Speaking) (iGaming)

Location: London, UK (Hybrid); shifts run Monday to Sunday between 07:00 and 23:00 GMT+1, including weekends and holidays when required.

Company

Customer service operations supporting players with account, payment, KYC, and gaming-related queries.

What you will do

• Handle inbound and outbound customer enquiries through chat, email, and phone.
• Investigate customer issues using logical questioning, provide resolutions, and manage escalations with empathy.
• Assist with credit cards, bank transfers, e-wallets, crypto, Paysafe, KYC procedures, bonuses, and free spins.
• Coordinate with Risk, Payments, VIP, Marketing, internal teams, back offices, and third-party game providers.
• Identify revenue-generating opportunities, increase player activity, and meet operational sales and service KPIs.
• Maintain accurate data input and support information security management processes.

Requirements

• Fluent verbal and written communication in Norwegian and English.
• Previous customer support or customer-facing experience is preferred.
• Strong listening, empathy, problem-solving, critical-thinking, organizational, and documentation skills.
• Experience with customer support software, CRM systems, and related tools.
• Ability to work independently and collaboratively in a fast-paced environment while managing multiple tasks.
• Availability for flexible shifts between 07:00 and 23:00 GMT+1, including weekends and holidays when required.

Culture & Benefits

• Hybrid work in London.
• B2B consultancy agreement for remote work arrangements.
• 25 days of paid time off.
• Competitive salary based on skills and experience.
• Performance and bonus structure linked to targets and individual performance.