Customer Service Specialist (German Speaking) (iGaming)

Location: On-site in Malta, with relocation support to Malta. Modern offices are located in St Julian’s.

Company

hirify.global is a sports betting and online gaming provider and part of Banijay Gaming, a European gaming group.

What you will do

• Drive service quality and operational excellence across customer interactions.
• Act as an operational lead during shifts by managing KPIs, service levels, and queue performance.
• Lead training and coaching sessions to develop customer service agents.
• Identify and implement process improvements that increase efficiency and consistency.
• Support workforce planning and service readiness.
• Use data to create insights, document best practices, and deliver sustainable improvements with stakeholders.

Requirements

• Proven customer service experience, ideally in the iGaming industry.
• Native-level German and fluent English communication skills.
• Experience in training, coaching, quality management, or workforce management.
• Strong analytical, problem-solving, stakeholder collaboration, and process improvement skills.
• Proactive ownership and hands-on execution.
• Availability for a 5-out-of-7-day roster, including weekends and shifting schedules.

Culture & Benefits

• Opportunities for personal and professional growth.
• Relocation support to Malta.
• Competitive salary with private health and dental insurance and subsidised parking.
• On-site childcare for children aged three and older.
• Gym allowance, modern offices, and sponsored charity and team events.
• Collaborative and supportive working environment.