Customer Support Agent (Finnish, iGaming)

TL;DR

Customer Support Agent (iGaming): Delivering high-level service and technical support to players via live chat and email with an accent on player satisfaction and first contact resolution. Focus on executing KYC verification processes, resolving complex account issues, and collaborating with AML and Fraud departments to ensure service delivery.

Location: Onsite in Sliema, Malta

Company

hirify.global operates a portfolio of leading online casino brands and an in-house game studio, Swintt, expanding across multiple regulated international markets.

What you will do

• Respond promptly and professionally to customer inquiries via live chat and email.
• Provide accurate support regarding games, promotions, accounts, and technical issues.
• Resolve customer complaints efficiently with a focus on first contact resolution.
• Manage account verification processes, including KYC (Know Your Customer).
• Collaborate with Responsible Gambling, Fraud, Payments, and AML departments to resolve complex issues.
• Monitor and report player feedback to suggest improvements for the player experience.

Requirements

• Native level of Finnish.
• Good level of English.
• Proven background in customer support, ideally within the iGaming environment.
• Exceptional written and verbal communication skills.
• High level of attention to detail and ability to work under pressure.

Nice to have

• Previous sportsbook experience.

Culture & Benefits

• Competitive and attractive salary.
• Private health insurance.
• Annual wellbeing benefit allowance.
• Weekly breakfast and organized social events.
• Opportunities for long-term career progression within a rapidly growing team.