Customer Technical Sales Engineer (CCaaS)

Company

hirify.global develops a cloud-native, AI-powered omnichannel contact center platform with voice, digital engagement, workforce management, analytics, and flexible deployment options.

What you will do

• Partner with Account Executives, partners, customers, engineering, product, professional services, support, and headquarters to shape CCaaS solutions.
• Lead discovery workshops and translate business objectives into functional requirements, non-functional requirements, reference architectures, assumptions, and delivery roadmaps.
• Design solutions spanning SIP/VoIP, digital channels, omnichannel routing, workforce and CX analytics, security, compliance, operations, and legacy-platform migration.
• Build and deliver scenario-based demos, pilots, and POCs with defined scope, evaluation frameworks, timelines, and measurable success criteria.
• Own technical RFP, RFI, and RFQ responses, including architecture diagrams, integration approaches, security narratives, implementation considerations, and migration plans.
• Provide post-go-live technical guidance, enablement, issue coordination, adoption support, and expansion assistance.

Requirements

• At least 5 years of experience in pre-sales, sales engineering, solutions consulting, solution architecture, or another customer-facing technical role in enterprise software.
• Strong Contact Center or CCaaS expertise, including experience with AI, PBX/ACD/IVR, omnichannel solutions, WFM/QM, recording, or analytics.
• Ability to clarify ambiguous business needs and produce practical solution designs, assumptions, constraints, and non-functional requirements.
• Excellent presentation, demonstration, structured problem-solving, and cross-functional influence skills.
• Native or fluent Japanese and business-level English are required, including technical documentation and meetings.
• Understanding of Japanese business etiquette, consensus building, and risk-averse decision-making.

Nice to have

• Experience designing omnichannel customer journeys with voice, digital channels, and context continuity.
• Experience applying AI in customer experience, including bots, NLU/NLP, agent assist, sentiment analysis, workflow automation, and third-party AI integrations.
• Experience integrating Salesforce, ServiceNow, CRM, ITSM, enterprise, and data/BI systems.
• Light prototyping, demo engineering, and demo-environment maintenance skills.
• Large-enterprise RFP leadership, SOW scoping, and migration-program experience.

Culture & Benefits

• Fast-moving startup environment with experienced contact center industry leaders.
• Unlimited paid time off.
• 401(k), life insurance, and disability insurance.
• Medical, dental, and vision plans.
• Opportunity to contribute to a growing product company serving customers across 30 countries.