Junior Salesforce Support Analyst (Salesforce)

TL;DR

Junior Salesforce Support Analyst (Salesforce): Supporting and troubleshooting Salesforce operations for a business investment banking and financial services project with an accent on CRM issue resolution, standard Salesforce functionality, and operational support. Focus on diagnosing platform problems, maintaining reliable Salesforce workflows, and helping business users work effectively with CRM tools.

Location: Hybrid work in Porto or Lisbon, Portugal

Company

hirify.global delivers technology projects and support solutions, including services for the banking and financial services sector.

What you will do

• Troubleshoot and resolve common Salesforce issues.
• Provide operational support for Salesforce users and business processes.
• Work with Salesforce standard objects and platform functionality.
• Support reporting, dashboards, and data-related activities.
• Collaborate with project stakeholders to maintain reliable CRM operations.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 1–3 years of experience in Salesforce support or a similar CRM support environment.
• Practical experience troubleshooting and resolving Salesforce issues.
• Familiarity with Salesforce standard objects and functionality.
• Fluent English required.

Nice to have

• Salesforce Certified Administrator (ADX 201) certification.
• Salesforce Certified Platform App Builder certification.
• Experience creating Salesforce reports and dashboards.
• Experience with data loading tools such as Data Loader.

Culture & Benefits

• Health insurance.
• Personalized training plan with a dedicated training budget.
• Regular feedback and professional development support.
• Remote onboarding process.
• Team events every semester.
• Culture focused on proximity, transparency, and open communication.