IT Support Lead

Location: Hybrid, with physical presence in the office four days a week. Offices are located in Amsterdam and Lisbon.

Company

hirify.global operates an online marketplace where specially curated objects are bought and sold through auctions.

What you will do

• Lead the daily IT support operation and provide hands-on assistance with hardware, software, identity, access, networks, and collaboration tools.
• Oversee the employee IT lifecycle, including onboarding, transfers, offboarding, provisioning, access changes, device enrolment, and equipment configuration.
• Support Okta, Google Workspace, Slack, Jira, Confluence, Jamf, eSIM services, and other workplace technologies.
• Own IT asset management, inventory, procurement, logistics, repairs, replacements, supplier relationships, and office technology.
• Enforce security controls, support incident response, access reviews, device compliance checks, audits, and vulnerability assessments.
• Improve service workflows, documentation, knowledge bases, escalation paths, and employee experience while coaching IT colleagues.

Requirements

• 3–5 years of experience in IT support, workplace technology, IT operations, or a related field.
• Experience leading, mentoring, or managing people, ideally with 2–3 years in a team-lead or people-management role.
• Strong experience with macOS, Google Workspace, Slack, Jira, Okta, Jamf, and related workplace technologies.
• Experience with employee IT lifecycle management, IT assets, inventory, logistics, vendors, and office technology.
• Practical understanding of IT security, device compliance, access controls, incident response, and root-cause analysis.
• Strong written and verbal English and the ability to be physically present in the office four days a week are required.

Nice to have

• Experience with mobile connectivity, eSIM administration, telecom providers, or related IT services.
• Portuguese language skills.

Culture & Benefits

• Work in a diverse organisation with more than 800 employees representing over 60 nationalities.
• Access learning and development initiatives, development plans, and mentorship programmes.
• Receive a €100 Catavoucher when joining and a €50 Catavoucher on your birthday.
• Receive an additional annual day off for pursuing personal interests, plus additional leave for work anniversaries and important life events.
• Work in a hybrid setup combining office-based and remote work, with benefits varying by location.

Hiring process

• Apply with an English CV and cover letter.