Support Engineer (Database)

Location: United States; required working hours are Monday to Friday, 09:00 AM–06:00 PM PST for the US West Coast.

Company

hirify.global delivers a cloud-native distributed SQL database for real-time, data-intensive applications, unifying transactional and analytical workloads.

What you will do

• Provide email and live technical support to enterprise customers, handling complex issues, bug diagnosis, and critical outages.
• Investigate database internals, memory allocators, Linux configurations, and SQL query behavior.
• Identify and reproduce product issues, perform QA, and submit bug reports or feature requests to Engineering.
• Collaborate with software developers, sales engineers, technical account managers, query performance engineers, product managers, and infrastructure SREs.
• Improve support processes and tools, and create internal runbooks or public documentation.
• Maintain a positive customer support experience throughout each interaction.

Requirements

• 4+ years of advanced customer-facing technical support experience.
• Experience with MySQL or MySQL-compatible databases such as MariaDB or Aurora, including SQL query optimization.
• Strong sysadmin, QA, and testing skills, including hands-on Linux troubleshooting, system I/O and network throughput analysis, and large log-file navigation.
• Familiarity with Kubernetes, distributed systems, and AWS or GCP.
• Experience with Python, Bash, Go, or another scripting or coding language, plus the ability to navigate a codebase.
• Strong written and verbal English communication skills and availability during US West Coast business hours are required.

Culture & Benefits

• Work with enterprise customers on complex and varied technical challenges.
• Collaborate across support, development, infrastructure, product, and engineering functions.
• Join a venture-backed company with a diverse, distributed office presence.
• Salary and total compensation are based on skills, experience, and geographic location.