Mainframe Senior Support Engineer (Mainframe)

Location: Paco de Arcos, Portugal; hybrid working model

Company

hirify.global provides global technology services that help organizations modernize IT, optimize data architectures, and accelerate business innovation.

What you will do

• Deliver operational services for enterprise Mainframe customers, maintaining stability, availability, and performance.
• Collaborate with Technology Leads, Service Delivery teams, technical specialists, and customer support organizations.
• Manage incidents according to ITIL practices and service-level commitments.
• Perform advanced troubleshooting and root cause analysis for complex technical issues.
• Maintain technical documentation and operational procedures, and participate in change management and implementation planning.
• Support problem management, continuous service improvement, platform enhancements, technical guidance, and mentoring.

Requirements

• At least 5 years of hands-on Mainframe experience in a senior support or engineering role.
• Strong expertise in at least one Mainframe domain: z/OS System Programming, CICS, DB2, Network, Storage, or Automation.
• Solid understanding of Mainframe infrastructure, operations, enterprise IT operations, and infrastructure support.
• Good knowledge of ITSM and ITIL processes.
• Strong written and verbal English communication skills.
• Analytical, problem-solving, and customer-oriented approach; a relevant degree is preferred.

Culture & Benefits

• Hybrid work with flexibility to balance work and personal life.
• Competitive compensation package.
• Career development opportunities within an international organization.
• Challenging projects supporting global customers.
• Focus on in-person collaboration, wellbeing, productivity, inclusion, and different work styles.