Sr. Technical Account Manager - Automation Test Engineer (QA Automation)

TL;DR

Sr. Technical Account Manager - Automation Test Engineer (QA Automation): Driving technical onboarding, adoption, and long-term success for a visual AI-powered test automation platform with an accent on test frameworks, CI/CD pipelines, and customer enablement. Focus on troubleshooting complex technical issues, conducting architecture reviews, scaling automated test coverage, and guiding engineering teams toward stronger quality practices.

Location: Remote, Canada

Company

hirify.global is a people-first staff augmentation and employer-of-record company that connects Brazilian technology talent with American software product companies.

What you will do

• Own technical onboarding and lead hands-on implementation across test frameworks and CI/CD pipelines.
• Drive adoption, expand test coverage, and guide customers on test automation, visual testing, and quality maturity.
• Serve as the primary technical contact, troubleshooting complex issues and leading root cause analysis.
• Conduct technical health checks, architecture reviews, and optimization sessions.
• Partner with Customer Success on renewals and expansions while communicating customer feedback to Product and Engineering.
• Develop onboarding playbooks, enablement materials, and scalable technical customer success practices.

Requirements

• Advanced or fluent English with excellent written and verbal communication skills.
• At least 5 years of hands-on engineering experience with Java, JavaScript/TypeScript, Python, or similar technologies.
• Experience with test automation frameworks, APIs, and CI/CD pipelines.
• Solid understanding of the software development lifecycle and proven ability to debug and solve complex technical problems.
• Strong communication skills and confidence working with senior engineers and technical leaders.

Nice to have

• 5+ years of experience in QA test automation or DevOps.
• Experience with functional, regression, and UI testing.
• Familiarity with Playwright, Selenium, Cypress, or similar frameworks.
• Previous customer-facing experience as a Technical Account Manager, Customer Success Engineer, Support Engineer, or Solutions Engineer.
• Background in Quality Engineering, Software Development, or DevOps.

Culture & Benefits

• Remote-first work within a distributed team.
• Placement in a product-based company with treatment equivalent to full-time employees.
• Back-office support including career guidance, HR, and concierge services.
• Company-provided MacBook and access to professional growth opportunities, tech talks, and chapter meetings.
• Free English lessons with a native speaker.
• Optional access to the Florianópolis headquarters and its office amenities.

Hiring process

• Initial chat with a Tech Recruiter.
• Role-focused interview with the Tech Recruiter.
• Client interview process, followed by an offer.