Global Onboarding Domain Manager (SaaS)

Location: Fully remote from Canada, the United States, Ireland, or the UK

Company

hirify.global is a SaaS software company founded in 2002 that provides a global platform for the beauty industry and supports salons ranging from small businesses to large enterprises.

What you will do

• Own the health, performance, and future evolution of the global onboarding domain.
• Measure onboarding performance, identify root causes and trends, and improve customer adoption and time-to-value.
• Design and standardise scalable onboarding workflows, frameworks, documentation, and governance across regions.
• Own and optimise the onboarding tooling stack, partnering with Operations, Product, Data, and Engineering to automate workflows and reduce manual effort.
• Lead, coach, and develop a high-performing onboarding team.
• Define KPIs, build business cases, run Domain Business Reviews, and influence the product roadmap through cross-functional collaboration.

Requirements

• 8+ years of experience in onboarding, customer operations, or customer success programmes within a SaaS environment.
• 3+ years of proven people leadership experience developing and coaching high-performing teams.
• Strong strategic and operational thinking, including framework creation and hands-on execution.
• Data-driven analytical and problem-solving skills, with experience using customer and operational data to drive measurable results.
• Excellent stakeholder management and communication skills, including influencing Product, Sales, Customer Success, and Operations without direct authority.
• Experience with operational excellence, process optimisation, SaaS customer lifecycle metrics, executive presentations, and structured business reviews.

Culture & Benefits

• Flexible remote work arrangements supporting work-life balance.
• Collaborative, diverse, and inclusive environment focused on learning and growth.
• Opportunities for skill enhancement, career advancement, mentorship, and continuous learning.
• Support for attending industry events such as ShipitCon.
• B Corp-certified organisation focused on meaningful impact in the beauty industry.