Global Process Owner (Lead-to-Order)

TL;DR

Global Process Owner (Lead-to-Order): Designing, optimizing, and governing end-to-end business processes for the One Informa Buying Experience Platform with an accent on Salesforce Sales Cloud integration and operational excellence. Focus on driving cross-functional alignment, implementing process automation, and leveraging human-centric design to enhance customer and colleague engagement.

Location: Must be based in London, UK (Hybrid: 3 days/week in office)

Company

Informa is a leading international business connecting specialists with knowledge through live events, digital services, and academic research, operating as a FTSE 100 group.

What you will do

• Define and govern the global Lead-to-Order process to ensure consistency across business units.
• Design business activities, roles, and KPIs that drive value creation and operational efficiency.
• Partner with Sales, Marketing, and Technology teams to integrate processes across CRM and ERP systems.
• Lead cross-functional improvement initiatives and manage change effectively across the organization.
• Implement process automation solutions to reduce manual effort and improve data integrity.
• Develop standardized dashboards and reporting tools to track process performance.

Requirements

• Must be based in London or able to work from the London office 3 days per week.
• Proven experience in sales and order process management or revenue operations.
• Expertise in Lead-to-Order or Quote-to-Cash end-to-end business processes.
• Strong product management experience with Salesforce Sales Cloud solutions.
• Proficiency in process mapping tools like Visio or Lucidchart.
• Excellent stakeholder management and communication skills for global audiences.

Nice to have

• Salesforce Sales and Revenue Cloud Certifications.
• Lean Six Sigma or similar process improvement certifications.
• Experience in B2B sales environments or enterprise-level professional services.
• Background in digital transformation and automation projects.

Culture & Benefits

• Flexible hybrid work policy with the opportunity to work remotely for up to four weeks per year.
• 25 days annual leave, increasing to 27 days after two years, plus birthday leave.
• Comprehensive private medical cover and healthy living subsidy.
• Access to LinkedIn Learning and bespoke career development programs.
• ShareMatch scheme allowing participation in company ownership.
• Strong focus on wellbeing with EAP support and mental health first aiders.