Customer Enablement Manager (SaaS)

TL;DR

Customer Enablement Manager (SaaS): Designing and delivering tailored enablement strategies to drive product adoption for large strategic customers with an accent on measurable value delivery and product expertise. Focus on building stakeholder relationships, creating bespoke enablement plans, and conducting scalable training sessions.

Location: Berlin, Germany (Hybrid or Remote). Required to attend in person onboarding.

Company

Figma is a collaborative design platform that empowers teams to brainstorm, prototype, and iterate using AI to make design accessible to all.

What you will do

• Manage the adoption journey for a portfolio of large, strategic customers to ensure they derive maximum value from the platform.
• Develop proactive engagement strategies and bespoke enablement plans informed by product data.
• Deliver customized and scalable training sessions tailored to customer maturity and specific needs.
• Partner with Account Executives to conduct account reviews, identify expansion opportunities, and mitigate renewal risks.
• Collaborate cross-functionally with Onboarding Managers, Technical Account Managers, and Industry Advocates.
• Build and maintain trusted relationships with stakeholders ranging from individual contributors to senior leadership.

Requirements

• 4+ years of experience in Technical Account Management, Customer Success, Customer Enablement, or a similar customer-facing SaaS role.
• Excellent communication skills and the ability to engage with a diverse range of customer personas.
• Consultative approach to problem-solving and a strong track record of driving product adoption.
• Ability to collaborate effectively with cross-functional internal teams.
• Must be based in or able to work from the Berlin hub or remotely within the region.

Nice to have

• Experience using Figma or other professional design and collaboration tools.
• Professional background in UX/UI, Design Ops, or Frontend Development.

Culture & Benefits

• Inclusive work environment that celebrates diversity and supports equal opportunity for all employees.
• "Grow as you go" philosophy encouraging curiosity and continuous professional development.
• Commitment to accessibility with reasonable accommodations provided for the application and interview process.
• Collaborative team culture focused on shaping the future of design and collaboration.