Customer Success Executive (Market Insights)

TL;DR

Customer Success Executive (Market Insights): Driving user adoption and satisfaction for the gfknewron platform with an accent on client relationship management and data-driven consulting. Focus on maximizing ROI for strategic accounts, identifying cross-sell/upsell opportunities, and acting as the voice of the customer for product improvement.

Location: Singapore (47 Scotts Rd)

Company

NIQ/GfK is a global leader in consumer intelligence and data analytics, providing comprehensive market insights and consumer buying behavior data across 90+ countries.

What you will do

• Serve as a strategic partner for local and regional clients, providing in-depth consulting and analytics.
• Drive adoption, activation, and engagement of the gfknewron proprietary platform.
• Lead the Joint Business Plan process to align customer objectives and track ROI.
• Identify cross-sell and upsell opportunities and coordinate them with the Account Development team.
• Act as the Voice of the Customer, providing feedback to product teams to improve platform functionality.
• Manage critical communications and build meaningful relationships across all levels of client organizations.

Requirements

• Degree in Business, Marketing, or Statistics.
• 1–3 years of experience in Market Research, Product Marketing, or Business Development.
• Experience within Home & Lifestyle, Consumer Durables, or Technology industries.
• Excellent English language skills.
• Strong presentation and communication skills with a client-centric approach.
• Must be based in Singapore.

Nice to have

• Previous experience working in a consultancy firm.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee-Assistance-Program (EAP).