Customer Activation Partner Lead (APJ)

TL;DR

Customer Activation Partner Lead (APJ): Architecting education as a growth motion to accelerate time-to-value and drive consumption within strategic enterprise accounts in the APJ region with an accent on the intersection of sales, customer success, and learning. Focus on translating account intelligence into education plans and converting knowledge gaps into expansion signals.

Location: Must be based in or be able to relocate to Singapore or Sydney (Australia)

Company

Cloud data platform powering the era of the agentic enterprise.

What you will do

• Own education relationships for strategic accounts, developing tailored account-level learning plans in partnership with account teams.
• Partner with GtM teams on deals where education serves as a key differentiator or helps overcome objections.
• Synthesize patterns from customer interactions to provide actionable intelligence to curriculum owners.
• Identify education-adjacent signals indicating upsell or expansion opportunities.
• Integrate education into the core account strategy, positioning it as a "consumption insurance policy".
• Act as a cross-functional liaison between regional delivery teams and the sales, CS, and SE organizations.

Requirements

• 10+ years of experience in customer success, sales engineering, or revenue enablement within enterprise software or cloud technology.
• 3+ years in a people leadership or senior individual contributor role with demonstrated cross-functional influence.
• Proven track record of engaging with strategic/enterprise accounts at the executive and champion level.
• Experience building or executing account-level education and adoption programs tied to measurable business outcomes.
• Deep fluency in APJ business culture and enterprise sales dynamics.
• Excellent executive communication and presence, comfortable presenting to C-suite and VP-level stakeholders.

Nice to have

• Experience at a data platform, cloud infrastructure, or analytics company.
• Background spanning both pre-sales and post-sales motions.
• Familiarity with consumption-based or usage-driven revenue models.
• Existing relationships within the APJ enterprise data or cloud ecosystem.
• Proficiency in analyzing education and account health data to build business cases.

Culture & Benefits

• High-visibility role within a globally scaled Revenue Enablement organization.
• Opportunity to redefine the future of work using an AI-native and experimental mindset.
• Environment that values low-ego individuals who thrive in dynamic, fast-moving settings.
• Direct impact on critical business metrics including pipeline, retention, and account health.