Principal Engineer - Senior Project Manager (ServiceNow)

TL;DR

Principal Engineer - Senior Project Manager (ServiceNow): Leading the end-to-end implementation of ServiceNow modules within a fixed-price contract structure with an accent on project governance, scope control, and stakeholder management. Focus on managing ITSM, ITOM, and CMDB implementations while ensuring financial control and alignment between business needs and technical solutions.

Location: Hybrid in New York City (2 days/week in office)

Salary: USD 170,000 - 230,000 yearly

Company

A Digital Product Engineering company that builds products, services, and experiences at scale across 29 countries.

What you will do

• Oversee end-to-end implementation of ServiceNow modules including Incident, Change, Asset Management, CMDB, and ITOM.
• Manage fixed-price contracts, tracking resource allocation and burn rates to prevent cost overruns.
• Serve as the primary point of contact between the development team and the client, facilitating requirement gathering.
• Manage project governance, documentation, and executive stakeholder reporting.
• Lead User Acceptance Testing (UAT) and supervise the development of training programs for end users.

Requirements

• Must be based in or be able to relocate to New York, NY.
• 14+ years of IT project management experience.
• Experience delivering 2–3 end-to-end ITSM implementations in ServiceNow.
• Strong expertise in ITAM, CMDB, ITSM, ITOM, and custom workflows.
• Proven ability to deliver projects under fixed-price contracts.

Nice to have

• PMP, ITIL, or ServiceNow certifications.
• Experience in US public sector or government projects.

Culture & Benefits

• Dynamic and non-hierarchical work culture.
• Relocation assistance provided.
• Standard hirify.global corporate benefits.
• Opportunity to work within a global network of 18,000+ experts.