Mystery Shopping Quality Specialist

Company

hirify.global is a fintech company providing accessible financial services.

What you will do

• Review and evaluate mystery shopping reports for accuracy and compliance using audio, photos, GPS, and receipts.
• Assess POS Agent performance and adherence to operational procedures, customer service standards, and regulatory requirements.
• Conduct coaching and calibration sessions for mystery shoppers to improve evaluation quality and consistency.
• Coordinate mystery shopping assignments, schedules, and submission timelines.
• Perform quality audits of Field Collector activities to validate compliance with company policies.
• Prepare compliance dashboards and performance trend analyses to recommend process improvements.

Requirements

• 1–2 years of experience in Quality Assurance, Auditing, Customer Experience, Mystery Shopping, or Retail/Field Operations.
• Strong analytical, investigative, and critical thinking skills.
• Excellent attention to detail for auditing evidence and reports.
• Strong coaching, facilitation, and communication skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace.
• High level of integrity, professionalism, and confidentiality.

Nice to have

• Additional experience in Learning & Development or specialized Customer Experience roles.