Guest Services Agent (Hospitality)

Location: Hwy, Moosonee, Ontario, Canada; on-site at a remote Horizon North camp facility. The schedule is 2 weeks on and 2 weeks off, with 10–12-hour workdays. Transportation is provided from a pickup point.

Salary: CAD 21–24 per hour

Company

hirify.global supports Canadian clients by providing teams and services for infrastructure and built-asset operations.

What you will do

• Welcome guests and provide introductory information about the camp.
• Handle guest inquiries by email and phone and serve as the first point of contact for site and client matters.
• Allocate rooms, issue keys and cards, and manage client check-in and check-out.
• Maintain accurate room booking, payment, and other database records.
• Explain camp rules and policies, collect client feedback, and assist with reports and administrative documentation.
• Support the Lodge Manager with safety documents, timesheets, maintenance paperwork, and other assigned duties.

Requirements

• Post-secondary education in Hospitality or Business Administration.
• At least 1 year of hotel guest service or administrative experience.
• At least 6 months of experience in a remote lodge setting.
• At least 1 year of accounting experience, including LEMS, receiving reports, work orders, or payroll data entry.
• Intermediate proficiency with MS Office and property management software.
• Successful completion of the mandatory WHMIS test with a score of at least 80%.

Nice to have

• Knowledge of Logistiks software.

Culture & Benefits

• Two-weeks-on/two-weeks-off rotation supporting work-life balance.
• Fully covered extended health and dental benefits.
• Transportation to the camp site from a designated pickup point.
• Equal opportunity workplace with diversity and inclusion commitments.