Temporary Customer Service Representative - Yonge Parkade Eaton Centre

Location: Onsite at Lot 433, 220 Yonge Street, Yonge Parkade - Eaton Centre, Toronto, Canada. Work schedule: Wednesday to Friday, 3:00pm–11:00pm. Seasonal position from October 7 to November 13, 2026.

Salary: CA$18.97 per hour.

Company

hirify.global provides parking management and technology-enabled parking solutions across North American cities.

What you will do

• Provide phone, email, and written support to monthly parking customers, transient guests, and internal stakeholders.
• Resolve customer inquiries, complaints, account issues, and payment-related requests accurately and professionally.
• Set up, update, and cancel customer accounts, maintain payment details, and document interactions in CRM systems.
• Support branch, parking-lot, and account maintenance, including work orders, meter outage reporting, and documentation uploads.
• Manage high-volume workloads, complete after-call documentation, and respond within established service-level agreements.
• Assist with supply orders, deliverable calendars, troubleshooting, and enforcement of parking policies and procedures.

Requirements

• High school diploma or GED equivalent.
• At least 18 years of age.
• One year of high-volume customer service experience, such as call center or retail experience, preferred.
• Strong verbal and written communication, phone etiquette, attention to detail, data-entry accuracy, problem-solving, and conflict-resolution skills.
• Proficiency with Microsoft Office, CRM systems, phone platforms, and web-based customer tools.
• Must be authorized to work in Canada and provide documentation verifying eligibility. A background check is required.

Culture & Benefits

• Fast-paced, high-volume contact-center environment with call monitoring and quality-assurance standards.
• Employee Assistance Program providing confidential mental-health, financial, and legal support.
• Paid vacation.
• Union employment terms, benefits, and conditions are governed by the applicable collective bargaining agreement where applicable.

Hiring process

• Internal review.
• Phone screen.
• On-site interview followed by hiring decision.