Employee Lifecycle Associate (Fintech)

TL;DR

Employee Lifecycle Associate (Fintech): Managing the end-to-end employee experience and communications across all lifecycle stages with an accent on onboarding, benefits, and offboarding. Focus on designing scalable communication strategies, improving AI-powered self-service resources, and optimizing operational SOPs.

Location: Hybrid in New York, NY. Relocation support to NYC or SF available.

Salary: $112K – $154K

Company

Ramp is building the smart infrastructure for finance teams, automating how business spend flows for over 70,000 companies.

What you will do

• Own employee experience and communications for onboarding, offboarding, relocations, and benefits.
• Develop and maintain knowledge base, FAQs, and AI-powered Help Desk guidance to enable employee self-service.
• Create scalable SOPs and manager resources, including onboarding guides and leave toolkits.
• Partner with the Benefits Lead to support day-to-day operations of benefits and leave programs.
• Audit and reconcile benefits data to ensure accurate and compliant operations.
• Collaborate cross-functionally with Recruiters, Finance, IT, and external vendors.

Requirements

• 3-5+ years of experience in People Operations, HR Operations, benefits, or payroll.
• Proven ability to communicate sensitive operational topics with clarity and empathy.
• Experience owning and scaling recurring operational processes.
• Strong data-management and spreadsheet skills for auditing and reconciliation.
• Confidence in administering HRIS and connected systems.
• Must be based in or be able to relocate to the US (NYC or SF).

Nice to have

• Experience using workflow automation or AI-assisted tools.
• Experience with Workday, Paylocity, Deel, or similar HRIS.
• Background in benefits administration or vendor management.
• Experience supporting HRIS implementation or large-scale data migration.

Culture & Benefits

• 100% medical, dental, and vision insurance coverage.
• 401(k) with employer match and Fertility HRA (up to $10,000/year).
• Flexible PTO and generous parental leave (up to 16 weeks at 100% pay).
• Centralized home-office equipment ordering and weekly coffee stipend.
• Health and wellness stipend and budget for intra-office travel.
• In-office perks including lunch, snacks, and drinks.